Frequently asked questions

How can I get in touch with you?

You can write to us any time at trotzeepaws@gmail.com or through our contact form. We reply within 24 to 48 working hours.

How long does my order take to arrive?

Delivery times vary depending on the product and your location. We will email you a tracking number as soon as your order ships.

Can I return a product?

Yes. You have 30 days from receiving your order to request a return. All the details are in our Refund Policy.

How do I know whether a product suits my pet?

Every product page has detailed information on sizes, materials and how to use it. If you are unsure, write to us before buying and we will gladly help.

Do the products come with a warranty?

All our products are covered against manufacturing defects. If an item arrives damaged or faulty, contact us and we will sort it out at no cost to you.

Which payment methods do you accept?

We accept the main credit and debit cards, along with the other secure payment methods available at checkout.